| ÖÇ1 | Learns and performs sales techniques and reservation procedures at the front desk. |
| ÖÇ2 | Learns and carries out hotel guest check-in and check-out procedures. |
| ÖÇ3 | Learns how to record, track and collect guest accounts. |
| ÖÇ4 | Knows the management and control processes of front office, reservation, reception, front cash desk, switchboard and concierge operations. |
| ÖÇ5 | Learns the content of night services in the front office, the execution, supervision and reporting of night operations. |
| ÖÇ6 | Has knowledge of how hotel security is ensured and learns what to do in emergency situations. |
| ÖÇ7 | Knows how to ensure the sustainability of accommodation service quality |