Niğde Ömer Halisdemir Üniversitesi

NİĞDE VOCATIONAL SCHOOL OF SOCIAL SCIENCES / TOURISM AND HOTEL MANAGEMENT / NTO1007 - FRONT OFFICE SERVICES

GENERAL INFORMATION ABOUT THE COURSE

Course Code	Semester		Course Type		Course Level		Course Language

Course Title	Theoretical	Practical	ECTS

Turkish Name of the Course

Course Coordinator	E Mail

Assistant Staff of the Course	E Mail

Course Objective

Brief Content of the Course

Hotel front office space, importance and objectives, önbürodaki organization, task and characteristics of front office staff, front office relationship with other departments, accommodation establishments and bed type room, front office systems, manual, mechanical and computer reservation, booking office tasks, booking forms are used, equipment, abbreviations and symbols used in the booking form, booking situation analysis, the changes cancel reservations about the process, the importance of the reception, reception desk, forms and equipment used in the short course topics will be covered. However, the principles of front office management, front office management, security policies, the front desk, reservations, reception, front chassis, power plant operations management and control processes, the uniformed services, management and supervision of front office, front office management and supervision of services at night. Room sales prices, room sales techniques, and reporting, work flow planning and shift system features of the content of this course.Night services management and supervision at the front office. Room sales prices, room sales techniques and reporting, workflow planning in the shift system and sustainability of accommodation services quality constitute the brief content of this course.

Prerequisites

Course Objectives

Course Objectives

To ensure that students understand the place and importance of the transactions carried out in the front office.

Teaching the behavior towards customers at the front desk, greeting and admitting the guest to the hotel.

Learning the terms used in the front office.

All documents, reports, notebooks, forms, etc. used in the front office must be filled out by the student and he/she must have knowledge of these documents.

To ensure that all machines, tools and equipment (fax, telephone, front desk) used in the front office can be easily used by students.

All documents, reports, notebooks, forms, etc. used in the front office must be filled out by the student and he/she must have knowledge of these documents.

Course Category

Course Category

Percentage

Basic Vocational Courses

Expertise /Field Courses

Communication and Management Skills Courses

Information Package Course Catalogue

GENERAL INFORMATION ABOUT THE COURSE