| ÖÇ1 | Defining quality, learning the historical development process of quality |
| ÖÇ2 | Learn total quality management and its basic concepts |
| ÖÇ3 | You can learn about the pioneers of total quality management (Shewhart, Deming, Juran and Ishikawa) |
| ÖÇ4 | Understand quality costs and the quality-cost relationship |
| ÖÇ5 | You can learn to compare the classical management approach with the total quality management approach. |
| ÖÇ6 | Understand total quality management practices in the world and in Türkiye. |