| 1 | EXPLANATION OF THE CONCEPT OF QUALITY | |
| 2 | HISTORICAL DEVELOPMENT OF QUALITY AND PIONEERS THAT GUIDE QUALITY | |
| 3 | TOTAL QUALITY MANAGEMENT | |
| 4 | QUALITY COSTS | |
| 5 | CORPORATE CULTURE, QUALITY CULTURE AND QUALITY MANAGEMENT | |
| 6 | QUALITY MANAGEMENT TOOLS - DATA-BASED DECISION MAKING IN PROBLEM SOLVING | |
| 7 | LISTENING TO THE CUSTOMER IN QUALITY MANAGEMENT - KANO ANALYSIS AND QUALITY FUNCTION DEPLOYMENT | |
| 8 | MIDTERM EXAM | |
| 9 | QUALITY CIRCLES | |
| 10 | STATISTICAL QUALITY CONTROL | |
| 11 | PROCESS MANAGEMENT | |
| 12 | TOYOTA PRODUCTION SYSTEM | |
| 13 | LEAN PRODUCTION AND LEAN SERVICE PHILOSOPHY | |
| 14 | QUALITY MANAGEMENT SYSTEM STANDARDS | |
| 15 | FINAL EXAM | |