1 | The concept of quality |
2 | Quality concept, and Standards and standardization |
3 | The importance of the standard manufacturing and service sectors |
4 | Management quality and standards |
5 | environmental standards |
6 | Quality management system models |
7 | strategic management |
8 | participate in the management |
9 | Process management system |
10 | Resource management system |
11 | EFQM excellence model |