| 1 | Communication and written communication | page1-12 |
| 2 | Formal writings, formal writing rules | page 12-39 |
| 3 | Formal writings, formal writing rules | page 12-39 |
| 4 | Official letter types (petition, report, minutes, form letters) | page 40-58 |
| 5 | Formal letter types (Contract, specifications, memorandum, memorandum) | page 59-66 |
| 6 | Official letter types (certificate, circular, power of attorney) | page 67-70 |
| 7 | CASE STUDY in official writings | page 71-75 |
| 8 | BUSINESS (commercial) writings, style rules in business writings | page 79-87 |
| 9 | Types of business (commercial) letters (circulars, printed advertising letters, sales letters, request letters) | page 88-97 |
| 10 | Types of business (commercial) letters (order letters, receipt and thank you letters, confirmation letters) | page 99-106 |
| 11 | Types of business (commercial) writing (Case Study) | page 107-109 |
| 12 | Special writings (Resume, reference letters) | page 113-123 |
| 13 | Report writing techniques | page 127-141 |
| 14 | Report writing techniques | page 127-141 |