| 1 | Basic quality concepts, quality development, to know the dimensions and elements of |
| 2 | Quality and quality contributions to their pride knowing |
| 3 | Total Quality Management, to know the principles of |
| 4 | Organizational departments and various levels to be aware of the responsibilities of those involved in quality |
| 5 | Total Quality Management Implementation Steps to know |
| 6 | Quality Management System standard practice to know the shape and scope of |