| 1 | Be able to understand the profession as a whole, including its types, duties, and responsibilities. |
| 2 | Learn the fundamental definitions related to professional concepts. |
| 3 | Acquire knowledge about the historical development of the profession. |
| 4 | Be able to comprehend the professional qualities of the occupation. |
| 5 | Be able to understand various secretarial roles, including office services secretary, legal secretary, medical secretary, department executive secretary, senior executive secretary, accounting and finance secretary, and press secretary. |
| 6 | Be able to understand business language (jargon), office automation, and professional attributes such as creativity, reliability, and discretion. |
| 7 | Acquire knowledge and practical skills in etiquette, manners, and protocol rules; understand their significance in the secretarial profession; and grasp telephone communication etiquette. |
| 8 | Be able to understand office hosting, etiquette, and professional manners. |