| 1 | To understand the importance of written communication required by secretarial services. |
| 2 | Ability to establish written communication between institutions |
| 3 | To be able to prepare business letters, official letters and reports in accordance with the format requirements. |
| 4 | Being able to write private letters. |
| 5 | Ability to illustrate business writing and organizational correspondence and to understand the elements of effectiveness of such writing in terms of form and content. |
| 6 | To learn the methods of effective written communication. |