| 1 | Definition of quality, quality can learn the history of the development process. |
| 2 | Total Quality Management to define and to learn basic concepts. |
| 3 | The basic principles of total quality management and to learn the basic factors affecting. |
| 4 | The pioneer of total quality management (Shewhart, Deming, Juran and Ishikawa) to learn. |
| 5 | Quality costs and quality-cost relationship can understand. |
| 6 | Classical management approach with a comparison to learn the concept of total quality management. |
| 7 | Turkey and total quality management practices in the world can understand. |