| 1 | Customer relationship management knows the theoretical and conceptual structure |
| 2 | New economic structures can establish the relationship between the marketing concept |
| 3 | Modern marketing from the traditional markets in transition could explain the importance of customer relationship management |
| 4 | Customer relationship management, customer understands the importance of |
| 5 | Know the responsibilities of the customer relationship management |
| 6 | Business to customer relationship management to explain the transition process |
| 7 | Know the responsibilities of the customer relationship management |
| 8 | Know the responsibilities of the customer relationship management |
| 9 | Knows the stages of customer relationship management application |
| 10 | Knows the customer relationship management model |
| 11 | The implementation of customer relationship management roles and responsibilities of top managers know |
| 12 | Customer relationship management and sharing of information it knows about |
| 13 | Customer relationship management and sharing of information it knows about |
| 14 | Customer relationship management knows the conditions for sharing information |