| 1 | Ability to explain errors that occur in the quality control of business processes. |
| 2 | Ability to explain the principles of Total Quality Management. |
| 3 | Ability to recognize the development stages of quality. |
| 4 | Ability to understand the importance of producing products and services in accordance with standards. |
| 5 | Ability to follow current developments regarding quality assurance systems in businesses. |
| 6 | Ability to define Quality Circles. |
| 7 | Ability to define the concept of Process Management. |