| 1 | Communication concept, definition and scope of communication, the purpose and importance of communication. | (1) Page 47-51 |
| 2 | The basic features of communication, communication process, source, should bear the characteristics of the source. | (1) Page 51-58 |
| 3 | Message, the message must carry the features, encoding / decoding, channel / groove. | (1) Page 58-61 |
| 4 | Buyer / Target, the recipient should carry features, feedback / feed-back. | (1) Page 61-65 |
| 5 | Verbal communication, interaction, language and thought. | (1) Page 85-90 |
| 6 | The success of these communication principles, the basic characteristics of an effective speaker. | (1) Page 94-99 |
| 7 | Effective speaking techniques, principles of oratory. | (1) Page 102-106 |
| 8 | Nonverbal communication, nonverbal communication and the importance of features. | (1) Page 125-135 |
| 9 | The purpose of organizational communication, the importance and functions. | (1) Page 191-195 |
| 10 | And elimination of barriers to organizational communication, improve organizational communication. | (1) Page 195-201 |
| 11 | Elements of nonverbal communication, body language classification. | (1) Page 141-144 |
| 12 | Advances in technology led to the mass media. | (1) Page 294-297 |
| 13 | The development of GSM mobile communications sector, the features and benefits of the GSM sector. | (1) Page 297-313 |
| 14 | Types of organizational communication. | (1) Page 337-345 |