| 1 | 1. Silverman, J., Kurtz, S., & Draper, J. Skills for Communicating with Patients. CRC Press. 2. Kurtz, S., Silverman, J., & Draper, J. Teaching and Learning Communication Skills in Medicine. CRC Press. 3. Balint, M. The Doctor, His Patient and the Illness. Churchill Livingstone. 4. Bird, J., & Cohen-Cole, S. The Medical Interview: The Three Function Approach. Elsevier. 5. Egan, G. The Skilled Helper. Cengage Learning. 6. WHO. Framework for Effective Health Communication. World Health Organization. 7. European Dental Association (CED) – Patient Communication Guidelines. 1. Stewart, M. et al. The Impact of Patient-Centered Care on Outcomes. Journal of Family Practice. 8. Levinson, W., Lesser, C. S., & Epstein, R. M. Developing Physician Communication Skills for Patient-Centered Care. Health Affairs. 9. Schmid Mast, M. et al. Physician Communication and Patient Outcomes: A Meta-Analysis. Medical Education. 4. Öztürk, A., & Gün, H. Sağlık Çalışanlarında İletişim Becerileri ve Hasta Memnuniyeti. Türk Diş Hekimliği Dergisi. |